Thu1:15PM ← All 2018 Sessions


Aligned 2018 Session:Delighting Consumers in a Digital Age


Today’s consumer has access to information, insights, and advertising at unprecedented levels, empowering them to engage with the brands they love where they want, and when they want. Pet Specialty retailers bring trusted relationships and local presence to their loyal consumers, yet they must find new ways to delight their customers as convenience and digital engagement transform the retail landscape. This keynote session will explore how omnichannel engagement, brand collaboration, and the consumer experience meet to create sustainable growth.

Session Speakers

Todd Shelton  
CEO, Phillips Pet Food & Supplies

Todd Shelton joined Phillips Pet Food & Supplies as President & CEO in May, 2016. Todd has 17 years of experience in multi-channel distribution, including roles as President of a $4B office products distributor, President of a $1B cleaning supply distributor, and CFO of a $5.5B Nasdaq listed company. Todd began his career in Healthcare and was a partner in a start-up healthcare packaging company.

Todd’s leadership at Phillips has focused on creating the Preferred Service Provider in Pet Specialty. Phillips Pet Food & Supplies is committed to building the industry leading distribution platform, capable of enabling their retail and brand partners to delight the consumer. This work includes the recent acquisition of digital capabilities from, and the launch of Endless Aisles™ and Phido Enterprise Services™ for their retail and brand partners.